I wrote to Kashi about the twigs cereal I didn't like and let them know the Kashi Cereals I do like so I am getting a coupon.
Don't forget to write emails and make sure you have your mailing address on it so you can get coupons to.
Kay,
Thank you for letting us know how you feel about Kashi® GOLEAN® Cereal. We appreciate our consumers sharing their opinions with us.
Trying a new product is often a fun experience. We understand that you were looking forward to enjoying our cereals and are sorry to hear that this didn't measure up to your expectations. We are sending a coupon you can use towards the purchase of other products that you enjoy. Please allow 7-10 business days for delivery.
Our goal is to have our consumers enjoy every product we offer. However, we know that not all of our consumers will approve of the new foods or reformulations that we introduce. Thanks to comments like yours, we are able to continually improve our products. We appreciate your input and will share your remarks with our food development and marketing teams.
Again, thank you for the taking the time to share your views. We hope to keep you as a loyal consumer for many years to come.
Best of health,
Giselle Mendoza
Consumer Specialist
Consumer Affairs
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